Frequently asked questions for landlords

• Kot: a room, most often in a building of kots, with shared bathrooms and/or kitchen.
• Room in the owner's house: a room in the house you live in.
• Studio: a complete, private home, with its own bathroom and kitchen.
• Flatshare: ideal to rent out a room in a shared home, for instance to complete an existing flatshare.
• Flat or house: ideal when the home is rented as a whole, to one or several people.

The line is sometimes blurry. Do your best and give the details in your listing.

If your units differ (rent, photos), publish one listing per unit.

Students looking for what you offer will find your listings more easily and get exact information: fewer complaints for you and simpler management.

No. To keep contacts safe, email addresses, links and phone numbers in a listing's text are removed.

Choose how you want to be contacted in your Contact info.

Look first in your junk folder (spam) and, on Gmail, in the Promotions tab. If an email from Kotanamur is there, mark it as "not spam": the next ones will arrive normally.

When you publish a listing, it is activated for 6 weeks.

During that period, you can unpublish it and put it back online at any time.

6 weeks after publication, the listing is deactivated and stays available for next time.

In your listing management area, click the "Unpublish" button next to the listing.

Your listing stays ready for next time.

Yes. You can unpublish your listing without worry: your conversations stay in your messaging, and you keep talking with those students as before.

When you have chosen a candidate but the rental is not confirmed yet, switch on "Under offer" in the listing's Availability tab. Students see an "Under offer" badge and a notice on the listing.

Once the lease is signed, unpublish the listing.

Kotanamur gets about 150 000 visits a year. Two thirds of them take place between April and October.

You can see the visibility statistics of your published listings in your listing management area.

The listings that get the most contacts have attractive photos, a clear rent and clear charges, a precise description and a fair price.

All our advice in the landlord guide: Optimising your listings and Photo tips

For one credit, your listing is highlighted for a week: it appears in the "Similar listings" box shown on listings of the same type, and it moves back to the top of the lists twice during the week.

All the details: Premium visibility

Favour photos of the room and of the living areas. Put your best photo first: it is the one shown in the search results. Tidy the room and shoot in daylight.

More advice: Photo tips

In the messaging, once a visit date is agreed, click "Plan a visit".

You can offer a visit on site or by video.

The student receives a confirmation by email, the address of the housing and a reminder the day before.

Your visit schedule is in the My visits section.

You can change or cancel a visit, the student is notified automatically.

One credit publishes a listing for 6 weeks.

Credits are bought in packs, with decreasing prices, and stay valid for 3 years.

The prices: See the prices

Payment is made online, on the secure page of our payment provider Mollie, by Bancontact or bank card.

Credits are added to your account as soon as the payment is confirmed.

Buying credits and publishing are two separate steps.

Once the credits are bought, go to your listing management area and click the "Publish" button next to your listing.

Professional accounts receive an invoice for every order.

Invoices are available in the Invoices section of your account and are sent through Peppol if you are registered.

You rent as a professional but your account is a private one? Contact us, we will switch your account.